Frequently Asked Questions

How do I configure Outlook?

Outlook setup instructions can be found here. You will use the pop3 and smtp servers mail.mk.ismk.org.

 

I can recieve emails but I cannot send any. What should I do?

If you are unable to send emails in Outlook or another mail program, this means the port 25 used for sending email is blocked by your Internet Service Provider (ISP).

  1. Try to use port 587 in the account setup under advanced.
  2. If that does not work, you will need to contact your ISP and use their smtp servers. They might look like this : mail.myisp.com
  3. If this does not solve your issue, you will need to use the webmail to send and recieve all of your emails.

 

What if I can't login?

First, make sure you are using your full email address to login. For example, if your name is Johnny Mkay, your login would be johhny.mkay@mk.ismk.org

If you are using your correct email address and still cannot login, you might not be using the correct password. Please refer to your registration confirmation you recieved from the MK Office when your email address was setup.

If you are still unable to login, contact us and we will reset your password and send it to you via email.

 

My inbox is full. How do I delete/purge emails?

  1. Login to your webmail account @ http://webmail.mk.ismk.org/
  2. Select the emails you would like to delete.
  3. Click the delete link in the left hand side of your inbox.
  4. Once you select this option, your emails still remain in your inbox, but are grayed out with a purple line through them.
  5. To completely remove them from the server, you must select the 'purge deleted' link on the right hand side of your inbox. This will remove the deleted emails from your inbox. Carefull, you cannot recover these emails once they are deleted.

 

If you are still experiencing problems please email us and we will contact you regarding your issue. Please include as much detail as possible as well as any error messages that you are receiving.